Monday, October 11, 2010

我们的店

八月五日,我们终于接手了这一家店铺,一家实体的店铺。

三十多年的历史,亲眼见证这一家公司的成长,一直抱着怀疑的态度;这两年再看看这家公司的成就,以及它配合时空的转型,不得不相信这家公司的与众不同。

去年八月开始加入这家公司的行列,年底邂逅了一位志同道合,愿意共同努力的伙伴。今年初二月底她才决定加入行列,与我携手共创成功之路。

四月底,安排面试。

五月,培训。

六月,准备接手,同时注册公司以便正式签订合同。

八月五日,接手。

SANY1837

SANY1838

SANY1834

SANY1824

 SANY1825

SANY1826

SANY1827

SANY1828

SANY1829 SANY1830 

SANY1832

SANY1833

Thursday, May 13, 2010

这样的《牛头》

什么是《牛头》?

在旅游界,如果一个旅游团队中有个客人中的领袖,我们都会称之为《牛头》,据说原因是如果我们控制了《牛头》,那这个团队就都会《被控制》,另外,一般当《牛头》的人士性格都会相对的比较《牛》。

这一次的团队就有个《牛头》,而且是非常《牛》的那种《牛头》。据说他和其他团员已经认识了数十年,并且其中某些团员还是他的亲戚呢!由于《牛头》要求公司提供他们夫妇免费随团旅游,公司最终答应了,至于是否还有其他利益我就不多作猜测。可是羊毛出在羊身上,这些多出来的成本最终当然不得不平摊到其他团员身上,因此他们这一团的团费是相对高于其他团的。为了协助牛头可以自圆其说,公司还勉为其难的增加了卢沟桥这一个不常规景点。

这一位牛头性格有些偏激,任何事都自以为是,尤其有一点难于容忍的是他常会以贬低他人来显示他高人一等,而且又是非常的贪小便宜,行程中他一再认为“我已经付了钱,任何要求都是应该的!”而这一次当地导游与我性格相当,最难容忍这一类型自以为了不起的人了。

首先,当我们入住酒店,牛头竟然教导客人说我们已经付了酒店费用,酒店中的免费用品不拿白不拿,就算将洗发液拿回家当洗车用清洁液也好。。。我的天呀!怎么会有这样的客人,真叫人难堪。

到了参观景点的时候,牛头竟然悄悄暗示客人别理导游前进速度,并显示他会尽量拉长景点时间,但问题是他并不知道每个景点正式所需时间,比方一般游览天安门与故宫博物院所需时间约四个小时,八点开始到十二点,正好午餐,经他这么一搞,团队被拖至下午一点多才有机会前往午餐,幸亏经过我的一番努力,客人最终明白听导游的比较能确保准点用餐。

进入茶博士家,里边的讲解员为大家讲解茶的典故以及介绍如何分辨茶的好坏,大家气氛融洽,还重复的喝了好多茶(比较一般团队喝得多,以致店里职员重复煮了多回茶),岂料一讲解完毕,二十一位客人中十八位客人马上起身上厕所,并且不再回来,剩下的三位是一对父母带了一位女儿,那对父母其实和那十八位客人相识已久,幸亏带了女儿,否则基本上是全体同上厕所。经过讲解员的一番努力,那身为女儿的想买一套普洱茶,但陪在身侧的父母则一再阻止,劝说他少喝茶,要他出外考虑考虑,而当她出了室外,十八位客人中的牛头兄弟夫妇都一再告诉那位女儿,这茶在这儿喝是这个味道,回家就不同了,最终影响她不再购买。

另外一件事,酒店住了三个晚上,第一个晚上投诉空调不够冷,我代替反应给酒店前台,第二晚上再度投诉不冷,我带了客人又到酒店前台投诉空调不冷,酒店职员也说已经调低温度,今晚会进一步调低温度(因为是中央控制),岂料第三天上午牛头又来了,他坚持我必须回旅社投诉,要我们 别再用这一家酒店。但说良心话,我也住这一家酒店,感觉温度还行,更重要的是基本上我带了好多团住着一家酒店,“没问题”!而且这一次投诉只集中在牛头的几位家人。

今天,逛丝绸店,经过介绍,又是购买产品的时候,客人有意选购,牛头又开始了他“牛”的本色;首先他带领其中两人前往选购棉质被套,表示棉质被套就好,不需要丝绸被套。这一趟,我不得不将牛头拉到一边,告诉他别乱给意见,因为每个人都有自己的喜好,到丝绸店买丝绸被套当然物有所值,而棉被套虽然便宜,却不是厂家,它需要进货再转卖,店家总得赚钱吧?试想想究竟买什么产品才会物有所值呢!

在这店中又发生了一件让人“喷饭”的事宜。牛头的妹妹有意购买一套定价人民币580的棉被套,在寻找花式的时候看见了一套质量不同的产品被搁置在货架上,两种棉被套的质量一看就分别得出有所不同,所以牛头妹妹选了高质量的那一套,当她告诉店员想买那一套时,店员发觉了错误,马上道歉,说明店中人员失误将产品摆错货架,那货品应该是人民币1200。岂料他们不听解说,坚持说店家这是欺骗行为,坚持店家必须以人民币580将货品卖出,并且说自己本就想买两套,所以店家必须以这价格卖给她两套;我见他们争执了一阵子,决定上前当“和事佬”,告诉牛头妹妹反正货物还没过手对方就已经道歉并说明失误,如果觉得人民币1200太贵就不买算了,岂料她竟认为我这是帮助店家,一定是“得到了好处”。

我的妈呀!我这牛头和他的家人真是“牛”氏一族。

Monday, April 5, 2010

The History of Money

Throughout history, money has been the pulse of civilisations. The earliest form of money was not the paper bills and coins that we know today. They were possessions and objects such as cows or pottery. These were traded for anything the owner might have been in need of.

Unfortunately, unless you were a shrewd negotiator, this method wouldn’t favour you. Also, changes in the value of certain objects, too, could not work in your favour. Soon, as a result, coin-based currency began to take hold.
Among the earliest civilisations to use coins were the Greeks and the Chinese.
The Romans caught on later, and soon the practice spread around the globe, although it did not completely replace the bargaining method or barter trade.
Early coins were usually made of a mix of metals, and, later, the coins were made of gold or silver.
Forgery became a problem but this was solved when mints made coins with ridged edges which were hard to duplicate.

But then, changes in the weight and purity of coins caused inflation and it became harder to control.
The ancient banking systems in Europe collapsed after the fall of Rome and did not resume until the Crusades.
The Chinese became the first to develop paper money due to a severe shortage of copper (circa A.D. 815). The idea behind paper money is that each bill would be backed by its value in gold or silver by the government.
China was forced to abandon paper money around A.D. 1455 due to severe inflation but started again a while later.
Other governments had similar problems when they adopted paper money, but eventually the system settled down to become what we are familiar with today.
Malaysian Money
The history of Malaysia’s money is even more interesting. Originally, tin cubes of varying size were the currency of Malaysia. Over time they were made in many different styles. pix_topright
Did you know that Malaysia once had coins shaped like animals such as crocodiles and elephants?
Another distinct style of the period is the “coin tree”. This was a metal rod with “branches” of coins. When needed, these coins could be broken off and used. The spare metal was then turned into more coins.

The first actual money to arrive in Malaysia was in the form of bronze coins brought by Chinese merchants. Eventually the Malacca Sultanate began to issue their own currency of gold, silver, and bronze coins.

This in turn was replaced, as the colonial powers came to Malaysia, with each one introducing its own currency. pix_middle
Portuguese, Dutch, and English money have been the currency of Malaysia at one time or another.
However, the first paper money was once again from the Chinese banks that had opened branches in Malaysia.
During the rule of the Government of the Straits Settlements, the main forms of money were the Spanish Dollar, the Dutch Doit, and the Singapore merchant tokens.
Eventually, after the departure of the British, Malaysia began circulating what we know now as the Malaysian Ringgit (it was originally called the Malaysian dollar and represented with the sign M$). Malaysia has even issued its own gold bullion called the Kijang Emas after the barking deer.

Friday, January 22, 2010

AYAH

A man came home from work and his children ran to him and called out ‘Ayah! Ayah!’.

 
His neighbor got very upset and said to him, “Can you please tell your children not to call you ‘Ayah’?”
      

The man asked, “Why?”
      

The neighbor retorted, “Because my children call me ’Ayah’ too. They might get confused and mistake you to be their father.”
      

Then the man told his neighbour, are you not a shame to say that your children do not know who is their 'Ayah'.So you are saying by using the word 'Ayah' ,your children will call me ayah too without knowing who is their father.
      

The neighbour said yes,only i should use the word 'Ayah'.
      

The man said, then there is something wrong in what you are teaching your children.They are not sure and do not know who is their 'Ayah'

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