TNB owe me an answer

This is a true story on TNB (Tenaga National Berhad) on 21st May 2013. I log down this incident first as an achive to keep track on how is the progress of TNB, the National Electrical Board from now till year 2020. Secondly, I am very unhappy with the service provided by the TNB hotline.

I faced a electrical power trip from external on 21st May 2013 at 8:30 pm. As it happened in my home in a condominium, I called the guard house as per normal practice. The guard attended my call and came over to check the power supply in my house and then confirm with me that the trip was from TNB (external from my house).

After all the double checking and confirming, I called the TNB hotline (15454) at 09:30 pm, and it was answered by a lady whose name is Nor. I explained to her clearly on what was happening and confirming that both the MCB (Main Circuit Breaker) and ELCB (Earth Leakage Circuit Breaker) in my house were ON and there is no power supply. I even explain to her that I believe that it was a MCB trip or Fuse blown from TNB end, thus requesting for them to rectify the problem. Nor asked for all my particulars in detail including my home address, where the incident occured. After getting all the details and my particulars, she informed me that I have to wait for one to two hours. I got the report number U474QC from her for follow up process. I fully realised that it is a matter of minutes to switch back on the tripped MCB or replacing a blown fuse. But I do not complain on any thing and decide to wait for the promised time as it is an SOP (Standard Operation Procedure).

After waiting for one and a half hour, no action and no feedback from TNB at all. Thus I decided to call again at 23:03 pm to the same hotline. That time, mr. Rafie was the person who answered my called. On giving the report number for him to trace the progress, I found out from his answer that no one seems to take any action of checking. His answer to me was that it was close to shift hand over time and he will follow up with the supervisor of the coming shift. Of course I would not be happy with that answer and highlight to him that the incident had been reported at 9:30 and it was promised that the incident will be handled within two hours. By then it was more than one and a half hours and I was unhappy with the fact that no action was taken thus long.

On getting my grievence, Rafie told me that there was someone actually had attending the problem and still checking. I voice my concern that it is impossible for so long that the investigation still not being completed as it was only my house that have a power trip. At least, there should had been someone come to my house and confirm to me that he had checked the incoming meter power supply. On all this information that I argue for, Rafie did not seems to be able to answer and he could only told me, they need ONE to TWO hour to settle the issue.

I found it was meaningless to argue further and thus end the conversation and kept on waiting for their action.

At 23:43 pm, I called again and Rafie answered the call again. I highlighted that I was still waiting and no one presented to attend the problem yet.

On waiting, I felt asleep. There seems to be three calls from TNG around 12:05 midnight, in which I did not realise and thus did not answer any call.

At 4:20 in the morning, the power supply was not resumed yet and I called TNB hotline again. This time ms. Siti was the one who answer my called. I was really upset as no one had attended my problem. I brief to Siti one more time on what had happened and she asked me to double confirmed again that the MCB and ELCB in my house were ON. She further asked me to confirm that the incoming measurement meter is outside my house. On completing all the answers which had been repeated many times, she finally told me that the report number was U475YK and I have to wait for one to two hours for them to settle the issue.

I was very very upset and told her off. I informed that I had been waiting for hours and now she asked me to wait for one to two hours again. So I told her to make sure someone attend to me within half an hour or I will bring the issue to newspaper reporter on the terrible services provided. She keep on repeated the sentence, "I will follow up on this matter and please wait for one to two hours for the issue to be settled." just like an answering machine which had been programmed to repeat the sentence.

I really went mad in my feeling, but still trying my best to control my temper. After ending the conversation, a man called back to me and start to cover up the first report (U474QC) and told me that some one had tried to called me aound 1200 midnight with no result. I told him off and mentioning that by calling and miss call did not mean that they had solved the problem. They should take their initiative to re-call until they got me. Nevertheless there was no poit to argue over the spilt soup and I just want him to ensure to send someone to solve the problem.

No news, no action and no power untill 6:30am. At 6:30 am, a man called me, which I thought was the technician. He informed me that he will be coming and it would take around half an hour without traffic jam. I was stil upset as if he did decide to come earlier, then there would be no traffic jam, but no comment was put to him. What I hope is if he can arrive before 7:30 and settle the problem, and then I can rush for my job.

Kept on waiting and called few times to the mobile number of the "on-the-way technician" who did not answer my call. At 8:30, I received the call from the "on-the-way technician", telling me that he had arrived. Going near to my house door and I saw two technicians in TNB uniform (not the person who was on the phone). By that time, who was on the phone was not important anymore and I explained to the two technician and highlighting my doubt that the incoming fuse had blown.

The leader between the two technicians was Abdul Razak, and on checking my suggestion, he confirmed that the incoming fuse had blown. He renewed the incoming fuse and the electrical power resumed. I have to extend my appreciation to Abdul Razak who is very good in attitude and handle the problem professionally.

On this incident, I believe what Abdul Razak had told me as they were not informed by those personnel who attended the hotline calls. It was a total fool in the whole problem. A simple few minutes blown fuse replacement action had been delayed unnecessarily until 12 hours.

On this matter, I think TNB owe me an explanation on what action its management took on those personnel involved.

As Malaysia is moving toward our vision to become an advance country in year 2020. This type of workers attitude is not acceptable. There will be no improvement if no action is taken. Thus I seriously request for TNB to give me an answer on what action had been taken and how TNB is going to do to ensure the same incident is not happening to any of their clients.

我也是马华党员

时至今日，要承认自己是马华党员需要相当大的勇气，因为随时会被人骂得体无完肤。

事实上，我这个马华党员在政治上从来没有贡献，而党员资格也是二、三十年前不知道为什么而付了一百元，得到终生会员的资格。[多做多错，少做少错，不做就不错。]由于从不犯错，所以党员资格至今没有被废除。

当年为什么会不加考虑就加入马华，原因简单，因为选择不多，尤其是当年在我们所在的区域里，能办事的人是马华党员。

后来，马华加入了国阵，对于马华而言，巫统当时是马来族群最大的政党，加入后可以靠着其庞大的议员席位而在国会里“人多势众”，而巫统也可借助于马华基本拥有华人基群的信心而让“华裔心安”。

很可惜的，经过几十年的合作，马华在国会里好像没有真正的反对过国阵内部的政策；或许我说错了，马华不是没反对，而是反对不了。但对于我这一般市民，内心的疑问是这样的马华能有什么作为？

坦白说，政府改不改、带来的结果是正是负，或许无法得知，然而，内心真的希望马来西亚应该有所改变。

记得数十年前，我和回教朋友一起，我吃我爱吃的叉烧面，他吃他爱吃的Nasi Lemak，边吃边聊天，而今天，大家有没有发觉这场景今天已不复存在？宪法是没改，但是政府有所谓的宗教局，局中官员每每鸡毛当令箭。有时和回教朋友聊天，他们的反应是没什么大不了的事，但如果被“官员”捉到就麻烦，所以就能免則免。所以，没改宪法，但手法潜移默化，今天的马来西亚早已不是当年的马来西亚了。

更换了执政者就会改变宪法吗？

不见得，因为任何宪法变动必须要在国会中超过三分二的同意，所以如果民联中不是全体同意，而巫统没有报复心里或存在太多极端分子，只要在国会中不通过，回教法也不可能成为国家法。

如果我们回归国家宪法，国家的行政最高责任人是首相，但是回教事务以及马来文化的责任者还是归于最高元首，为何？原因就是宪法阐明我国是多种族、多宗教的国家，如果国会通过对马来友族或对回教不利的条纹，最高元首还是最后一道防线，这对于回教以及马来友族已经是“特别优待”了。

为什么需要这最后防线，原因就是马来西亚的首相不一定是马来人，也不一定是回教徒。依据宪法，大选之后，任何一个政党，不分种族、不分宗教，如果该政党拥有最多席位，那该政党的领袖就自动成为首相。

我是政治冷感者，所以不了解国阵条约，国阵条约如果阐明不论人数，只要国阵胜选，巫统主席就是首相，那就是不公平条约，这样的条约，马华和民政应该醒悟，离开国阵。

反之，如果国阵条约中没阐明，但是几十年了，马华和民政的支持人数都无法让其领袖可以当首相，是想想还会有多大的改变？

我是普通民众，我不理谁对谁错，但是我想改变。
可是从另一角度，今天的火箭既然知道自己还不是时候当首相，为什么要加入民联，如果不是民联，如果不是某些极端想法确实叫人顾虑，我一定会更放心的选择火箭。

最后，我们为何至今还没有一个政党可以真正代表所有人民，为何没有一个政党可以真正的党内领袖每个隔三年轮替各不同种族的领袖，避免造成党的种族特征，而成为真正的为民服务的政党。

马来西亚的民主，看来还有很长的一条路呢！