Sending a group to JB

This is the second group of guest I guided on this Chinese Year.

Nevertheless the results for both groups are not too good. The guest in this group is aldo fairly low in quality. Through out the trip, I saw them tring to save money whenever possible. Take for example, the family of 10 person six in a café and buy only a cup of latte. Feel really sorry for them, and for the café.

Sometimes I cannot understand the psychology of people as they had spend so much money for the tour and yet when they come to tour, they punish themselve by not drinking, not playing and not enjoying the trip. If this is the case, what is the purpose of comine to trip?